Building Smarter Healthcare Facilities Through Partnership

What started as a single controls service contract has grown into a longstanding partnership supporting Novant Health facilities across a growing healthcare network.

For Facility System Services (FSS), a Crete United company, that growth has been built on more than technology. It comes from years of facility knowledge, a dedicated team and a commitment to being there when Novant Health needs them.

Today, FSS provides around-the-clock controls support, helping Novant Health facility teams maintain visibility into critical environments and quickly respond when issues arise.

See how FSS combines building controls expertise, responsive service and years of facility knowledge to support Novant Health.

Visibility That Helps Teams Respond

Through a centralized front end, FSS gives Novant Health teams visibility into building performance across individual facilities. Critical information is organized by hospital, while daily reports provide insight into how spaces have performed over the previous 24 hours.

When conditions move outside established ranges, automated alerts notify the appropriate teams. FSS can assess the issue and dispatch a technician when needed, helping facility teams respond quickly in environments where reliable building performance matters.

Expertise Built Through Years of Partnership

Through years of working within Novant Health facilities, FSS has developed an in-depth understanding of the systems and equipment across the network. That familiarity helps the team respond efficiently and with greater insight into each facility’s needs.

FSS maintains equipment information for each site, giving technicians insight into the components they may encounter before responding to an issue. System trends and real-time data also help the team evaluate performance, make adjustments, and verify results.

It is a level of familiarity that comes from working alongside a customer year after year.

And ultimately, that is what has driven the relationship forward. As the FSS team shares in the video, “It’s not a customer, it’s a partnership.”

From one controls service contract to a longstanding relationship, FSS and Novant Health demonstrate what is possible when technical expertise is matched with responsive service, consistency and trust.